Shipping policy

Where we deliver

Delivery options for your address are shown at checkout. If an address is not available at checkout, contact us before ordering.

Shipping charges

Any shipping charge, or free shipping offer, is shown at checkout before you place your order.

Dispatch and delivery

We send an order confirmation after purchase and a shipping update when your order is dispatched. Delivery estimates, where shown, depend on the destination and carrier. If no delivery date or period is agreed, we will deliver without undue delay and within 30 days.

Tracking

When tracking is available, your dispatch email and order status page will include the tracking details. You can also view your order status by signing in with the email used at checkout. Carrier scans can take time to appear after dispatch.

Need help?

If your order is delayed, damaged in transit or has not arrived, contact officialvumelo@gmail.com with your order number and we will help. Your statutory rights are not affected.